Terms of Service

Last updated: 25 June 2026

These Terms of Service (“Terms”) govern your access to and use of the Asono website at asono.ai, the application at app.asono.ai, and related services (together, the “Services”). By creating an account, accessing, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you are authorised to bind that organisation.

1. Who we are

The Services are provided by Miloslav Cvetkovic, trading as “Asono”, Pauline-Staegemann-Straße 2, 10249 Berlin, Germany (“Asono”, “we”, “us”, or “our”). You can reach us at legal@asono.ai.

2. The Services

Asono is a white‑label sales platform for real‑estate developments. It provides a buyer‑facing project explorer and a CRM and sales workspace for real‑estate teams, including features such as contact and deal management, enquiry capture, connected mailboxes, analytics, and AI‑assisted tools. We may add, change, or remove features over time.

3. Accounts and eligibility

You must be at least 18 and able to enter into a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

4. Subscriptions, fees, and billing

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment provider, Stripe. Unless stated otherwise, fees are exclusive of applicable taxes (such as VAT), which we will add where required. Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You can cancel at any time, effective at the end of the current billing period; except where required by law, fees already paid are non‑refundable. We may change fees on reasonable prior notice, effective from your next billing period.

5. Customer data and content

As between you and Asono, you retain all rights in the data and content you submit to the Services (“Customer Data”). You grant us a worldwide, non‑exclusive licence to host, process, and transmit Customer Data solely to provide and support the Services. You are responsible for ensuring you have the necessary rights, lawful basis, and consents for Customer Data — including personal data of third parties such as enquiry contacts. Our processing of personal data within Customer Data is governed by our Data Processing Agreement, which forms part of these Terms.

6. Connected third‑party accounts

If you connect a third‑party account (such as a Google or Microsoft mailbox), you authorise Asono to access and use data from that account to provide the related features. Your use of those third‑party services remains subject to their own terms, and we are not responsible for them. You may disconnect at any time.

7. Acceptable use

You agree not to: (a) use the Services unlawfully or in breach of third‑party rights; (b) upload malware or attempt to disrupt or gain unauthorised access to the Services; (c) reverse‑engineer or copy the Services except as permitted by law; (d) resell or provide the Services to third parties except through the white‑label features we offer; or (e) send unsolicited or unlawful communications using the Services. You are responsible for your end users’ compliance with these Terms.

8. Intellectual property

The Services, including all software, design, and content (excluding Customer Data), are owned by Asono and its licensors and are protected by intellectual‑property laws. We grant you a limited, non‑exclusive, non‑transferable right to use the Services during your subscription. If you send us feedback, you grant us a perpetual, royalty‑free licence to use it.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

10. Availability and warranties

We aim to provide a reliable Service but do not guarantee uninterrupted or error‑free operation. Except as expressly stated and to the extent permitted by law, the Services are provided “as is” without further warranties. Mandatory statutory rights remain unaffected.

11. Limitation of liability

Asono is liable without limitation for intent and gross negligence, for injury to life, body, or health, and where mandatory law so provides. For slight negligence, Asono is liable only for breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance possible and on which you may reasonably rely), and such liability is limited to the foreseeable, contract‑typical damage. Any other liability is excluded. Where liability is limited, it is capped, to the extent permitted by law, at the fees you paid for the Services in the twelve months before the event giving rise to the claim.

12. Indemnification

You will indemnify Asono against third‑party claims arising from your Customer Data or your use of the Services in breach of these Terms or applicable law, to the extent permitted by law.

13. Term, suspension, and termination

These Terms apply while you use the Services. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Services in a way that risks harm or legal exposure. You may stop using the Services and close your account at any time. On termination, your right to use the Services ends; we will make Customer Data available for export for a limited period and then delete it in line with our retention practices and the DPA.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, give reasonable notice. Continued use after the changes take effect constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict‑of‑laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the courts at our registered place of business have exclusive jurisdiction for disputes with merchants, legal entities under public law, or special funds under public law. Mandatory consumer‑protection provisions remain unaffected.

16. General

If any provision is held invalid, the remainder stays in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with the DPA and any order, constitute the entire agreement between you and Asono regarding the Services.

17. Contact

Questions about these Terms? Email legal@asono.ai or write to the address in Section 1.